Our Commitment to Quality and Craftsmanship

At ShopQSE, we are committed to providing exceptional quality in every piece of gold and lab-grown diamond Jewelry. We warrant that all products purchased directly from ShopQSE.com are free from manufacturing defects in material and workmanship at the time of delivery. We further guarantee that the optical properties of our lab-grown diamonds—such as brilliance and clarity—will never fade or cloud over time.

Each product is carefully crafted using premium materials and undergoes detailed inspection at multiple stages to ensure it meets our rigorous quality standards prior to shipment.

Coverage and Terms

This Lifetime Manufacturing Warranty applies only to items purchased from ShopQSE.com.

• The warranty is effective from the original date of purchase and is non-transferable.
• Coverage includes manufacturing defects in materials or workmanship, as determined upon inspection by our quality control team.
• This warranty does not cover issues arising from misuse, accidents, or improper care as outlined in the exclusions below.

Exclusions

This warranty does not cover the following:

• Normal wear and tear, scratches, product loss, or theft
• Damage from improper handling or accidental impact
• Discoloration or fading of metals due to exposure to chemicals, perfumes, water, or improper storage
• Worn, bent, or thinned prongs resulting from regular use
• Stone loss due to trauma or failure to maintain the setting properly

Unauthorized Third-Party Repairs

Please note: Any modification, resizing, repair, or service performed by a third-party jeweler or service provider not authorized by ShopQSE will immediately void this Lifetime Manufacturing Warranty in full.

How to Submit a Warranty Claim

If you believe your Jewelry has a defect covered by this warranty:

• Contact Customer Service at Support@shopqse.com with your order number and clear photos of the issue.
• Upon review, we may provide a prepaid shipping label for you to return the item to us.
• Our team will inspect the product to determine whether the issue is covered.
• If it is, we will repair or replace the item at no cost to you.
• If not, we will send you a repair quote for approval before proceeding.

Additional Recommendation

We recommend that customers insure their Jewelry to protect against loss, theft, or accidental damage not covered by this warranty. While our lab-grown diamonds are highly durable, no gemstone is immune to damage from misuse or impact.

By purchasing from ShopQSE.com, you acknowledge and agree to the terms of this Lifetime Manufacturing Warranty.

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